Shipping & Returns

 

Shipping Information

DELIVERY

 

Most orders are dispatched from our shop within 48 hours of the order being placed.   Books, CDs and DVDs are dispatched via Royal Mail First Class, which aims to deliver on the next working day.  Bibles are dispatched via Royal Mail Second Class, which aims to deliver by the third working day.

 

 

Easy Returns & Exchanges

Cancellation or Exchange within 7 days

 

You have the right to cancel any order that you have placed with us or exchange any item purchased from us for any reason until 7 days after the date on which the product has been delivered to you, provided the product has not been used and is returned in its original condition or sealed in its original packaging.

 

Audio Recordings and DVDs can only be returned if they have their original shrink-wrapped packaging intact.  Many of these products are not produced in sealed packaging and therefore cannot be returned, for copyright reasons. 
 

You will need to pay postage charges, which will be refunded to you with the cost of the ordered item within 30 days.  Please contact our Customer Service team via email: service@originbooks.org  to ask for a Returns Number before you send any items back to us.  You will not be able to receive any refunds without arranging a Returns Number.